# CVE-2024-43443

## Summary

- **CVE ID:** CVE-2024-43443
- **Severity:** MEDIUM
- **CVSS Score:** 4.9 (CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:H/A:N)
- **CWE:** CWE-790
- **Published:** Aug 26, 2024
- **Last Modified:** Mar 13, 2026

## Description

Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins.
This issue affects: 

  *  OTRS from 7.0.X through 7.0.50
  *  OTRS 8.0.X
  *  OTRS 2023.X
  *  OTRS from 2024.X through 2024.5.X
  *  ((OTRS)) Community Edition: 6.0.x

Products based on the ((OTRS)) Community Edition also very likely to be affected

## Affected Products

- OTRS AG — OTRS (7.0.x)
- OTRS AG — OTRS (8.0.x)
- OTRS AG — OTRS (2023.x)
- OTRS AG — OTRS (2024.x)
- OTRS AG — ((OTRS)) Community Edition (6.0.x)

## References

- [CNA](https://otrs.com/release-notes/otrs-security-advisory-2024-11/)

## Exploitation Prediction (EPSS)

- **EPSS Score:** 0.36%
- **EPSS Percentile:** 28.7

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_Exported from OnDuty AI Vulnerability Intelligence on 2026-09-10._