# CVE-2024-20404

## Summary

- **CVE ID:** CVE-2024-20404
- **Severity:** HIGH
- **CVSS Score:** 7.2 (CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:L/I:L/A:N)
- **CWE:** CWE-918
- **Published:** Jun 5, 2024
- **Last Modified:** Mar 13, 2026

## Description

A vulnerability in the web-based management interface of Cisco Finesse could allow an unauthenticated, remote attacker to conduct an SSRF attack on an affected system.

 This vulnerability is due to insufficient validation of user-supplied input for specific HTTP requests that are sent to an affected system. An attacker could exploit this vulnerability by sending a crafted HTTP request to the affected device. A successful exploit could allow the attacker to obtain limited sensitive information for services that are associated to the affected device.

## Affected Products

- Cisco — Cisco Unified Contact Center Enterprise (N/A)
- Cisco — Cisco Unified Contact Center Express (N/A)
- Cisco — Cisco Finesse (12.6(2))
- Cisco — Cisco Finesse (12.6(2)ES1)
- Cisco — Cisco Finesse (12.6(2)ES2)
- Cisco — Cisco Packaged Contact Center Enterprise (N/A)

## References

- [CNA](https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-finesse-ssrf-rfi-Um7wT8Ew)

## Exploitation Prediction (EPSS)

- **EPSS Score:** 22.64%
- **EPSS Percentile:** 97.6

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_Exported from OnDuty AI Vulnerability Intelligence on 2026-09-10._